A friend came to see me last week. He works in project delivery. He looked tired in the way that has nothing to do with sleep.
We sat down. He asked for tea. Then he started talking.
Friend: There is this project. It was costed with a specific resource profile. Certain skills, certain levels. Everything agreed upon. Then midway through execution, the lead decides he needs a different kind of resource. Different skill. Different level. Completely different profile.
Me: And?
Friend: I explained to him that a resource change is fine. But it needs to go through a process. You recost. You get approvals. You see what it does to the margin. This is not bureaucracy. This is how you protect the engagement.
Me: What did he say?
Friend: He said he needed the resource. That was it. I explained again. Same answer. I explained a third time. Same answer. And then he started telling people the organization was failing him. That the system was broken. That nobody was supporting him.
He stopped. Looked at his tea.
Friend: I felt offended. I have spent years understanding how this works. I have explained it patiently every single time. And now I am part of the organization that is apparently failing him.
Pappettan had been quiet through all of this. He refilled his cup slowly. Then he looked up.
Pappettan: Did he ever ask why the process existed?
Friend: No.
Pappettan: Did he ask what it was protecting?
Friend: No.
Pappettan nodded slowly.
Pappettan: You are not offended because he criticized the system. You are offended because he never once wondered how it worked. And that tells you he never will.
Understanding how something works is always a choice. Not everyone makes it. But someone always pays when they don’t.










